Shipping & Returns
Thanks for shopping at Basalt. If you are not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Unfortunately, we do not exchange candles based on personal fragrance preference. All sales are final unless the product was damaged by the shipper.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card or PayPal. You will receive the credit within 3-5 days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item.
are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.